Frequently Asked Questions
HOW DO I PLACE AN ORDER?
To purchase an item, enter a number into the quantity box, select your options, and push the "add to cart" button. To change options for an item in your shopping cart, you will need to delete that item and add it again to your cart, this time with the correct options.
When you are done shopping, click the "check out" link or button beneath your shopping cart, and that will begin the check out process. You will need to register for an account, and then provide payment info on our secure server. Your purchase will be authorized and you will receive a confirmation email for your order. As soon as your order is shipped, you will receive an email with all of the shipment details. If your item is on back-order, we will notify you of the estimated ship date.
WHAT ARE THE BENEFITS OF REGISTERING FOR AN ACCOUNT?
Ground Control Suspension Systems has an account registration process for one reason only: to provide you with many enhanced shopping features. Registering does not take any longer than just placing a one-time purchase, but it will make it easier for future visits. The enhanced shopping features include:
- Express Checkout: Enjoy a quick checkout process once you enter and activate your billing and shipping settings.
- Tracking Orders & Shipments: You can check the status of any Internet order by logging into your account through the "My Account" link/button. When you place an order at Ground Control Suspension Systems you will receive an order shipment e-mail that will include your order number and tracking number if available. Once you log into your account, you will be able to view your previous order details.
When you place an order at Ground Control Suspension Systems you will receive an order confirmation e-mail that will include your order number and tracking number.
IS IT SAFE TO PROVIDE YOU WITH MY CREDIT CARD INFO.?
ABSOLUTELY. All credit card and personal information on our site is transmitted via a secure server, which means that the information that you provide to Ground Control Suspension Systems when placing an order is encrypted using a high-grade encryption key for U.S. domestic use only (RC4, 128 bit). In addition, your account information is kept in a secure database, and we do not store your credit card number. Credit card fraud on the internet is very rare, but we have taken the steps to provide you with peace of mind when shopping with us.
For more information, please see our security statement.
Ground Control Suspension Systems is committed to maintaining the privacy of our customers in the electronic environment. Ground Control Suspension Systems does not currently share any personal information of its customers, such as name, address, telephone number or email address with any third parties.
WHAT IS YOUR RETURN POLICY?
For return policy information, please our click here.
HOW CAN I GET REPLACEMENT PARTS?
Ground Control policy regarding the sale of replacement parts:
Ground Control Suspension Systems is a company that has dedicated all of its resources to creating a system of dampers, springs, machined aluminum, bearings etc. to work together in harmony. Ground Control is willing to sell the parts to restore or repair an original Ground Control Suspension System to its original configuration and intended use.
We do not sell any parts to repair or patch up kits sold by other companies. If you need parts or repair of a suspension manufactured by another company, we recommend you contact the manufacturer.
Ground Control also does not sell “half-kits”. Ground Control cannot sell just the front or rear system, because it is impossible to create a tuned suspension system when someone else has manufactured half of the parts to an unknown specification. This would be the same as selling a ”left side only” suspension to match something else on the right side.
Sales of replacement parts for Ground Control Suspension Systems are evaluated on an individual basis. Proof of purchase is required, and pictures, or the physical return of some parts may be necessary. Sometimes, it may even be less expensive to buy a complete new kit if many of the parts have been lost or hijacked.
WILL MY TIRES RUB AFTER INSTALLING YOUR KITS?
No, our kits are designed to exact specifications that will never make tires rub. If you are having problems with tires rubbing, it may be a worn-out or incompatible component.
WHAT ARE YOUR SHIPPING METHODS AND PRICES?
Click here to view shipping rates and details.
Ground Control Suspension products are designed for racing. We are not going to tell you that there is no warranty, that would imply that we had not designed the parts for what you are buying them for.
- Any part is guaranteed for 90 days from original purchase date against any failure, even excessive wear, including all bearings.
- A 1 year limited warranty against failure of any non-moving part, i.e. bearing holder.
The standard exceptions apply: The warranty will be solely at our discretion, and excludes incorrect installation, incorrect tools, and especially incorrect or insufficient suspension travel when used with parts not purchased from Ground Control.
Ground Control Limited Warranty for Street
All products manufactured by Ground Control, or specific subcontractors, are warranted against any defect(s) in material or workmanship for as long as you have the parts on your car.
Specific Subcontractor Parts, warranted by Ground Control are limited to the following:
1.) Springs manufactured by Eibach NA, with the code of “GC” on the spring.
2.) Shocks and struts manufactured by Koni of Holland, with the code of “SPGC” stamped into the body.
3.) Urethane bushings made by Plastech Inc, with the code of “GROUND CONTROL” molded in.
4.) Proprietary bearings manufactured by Aurora Bearing with the code of “-1” stamped on the housing.
Certain combinations of spring, shock, and bumpstop may not be recommended by Ground Control. If any combination of Ground Control parts, not specifically recommended and sold by Ground Control on a specific invoice, results in damage to any of the individual components, all warranties are voided.
Incorrect installation voids all warranties.
Incorrect application voids all warranties.
Ground Control is not responsible for any damages, labor charges, freight charges, duties or any incidental costs related to any warranty claim. The extent of Ground Control liability is limited to actual components manufactured by Ground Control or by specific subcontractors as described above on behalf of Ground Control.
WHAT DO I DO WHEN I SEND IN MY STRUT HOUSINGS?
After placing an order we will provide you with a return authorization number. Please follow the steps in the image below and be sure to include your name and address. Click to enlarge image below. PLEASE CLEAN YOUR STRUT HOUSINGS BEFORE SENDING